!Header

Bring a fast, configurable ticket system to your Minecraft servers. Players file tickets in-game with a single command, you receive rich Discord notifications instantly.

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Highlights

• In‑game tickets with a simple command: /ticket <category> <reason...>
• Multi‑word categories supported (e.g., "Staff Request", "Player Report")
• Smart tab completion that suggests only your configured categories
• Discord webhook integration using rich embeds
  • Configurable embed color (hex)
  • Player head/avatar shown in the embed
  • Clean, readable layout using your message template
• Fully server‑side configuration (common config); no client required
• Customizable user‑facing messages (success/help/errors) with placeholders

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!Description

• Ticket command

  • /ticket <category> <reason...>
  • Works with multi‑word categories
  • Bare /ticket shows a configurable help/usage message

• Discord embeds

  • Ticket is posted to a Discord channel via webhook
  • Color is configurable (hex, e.g., #5865F2)
  • The player's Minecraft head is used as avatar and embed thumbnail
  • All placeholders from your template are preserved

• Server‑side config only

  • Everything is configured from the server's common config (no client dependency)
  • All players see the same messages no matter their client language

• Clean admin UX

  • Tab completion shows only categories from your config
  • Invalid categories or missing reasons return clear, configurable errors

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!Commands

• Base command: /ticket
• Usage: /ticket <category> <reason...>
• Examples:
  • /ticket Bug Bees are escaping the hive enclosure
  • /ticket Staff Request Please review my claim
  • /ticket Player Report Steve griefed my base at spawn

Notes

• Multi‑word categories are parsed correctly; the remainder becomes the reason
• Suggestions show only configured categories

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!Config

All options live in config/sarosdiscordwebhook-common.toml. Key settings:

• Core

  • tickets.enabled — enable/disable the system
  • tickets.categories — list of categories (strings). Supports multi‑word entries
  • tickets.discordWebhookUrl — your Discord webhook URL
  • tickets.commandPermissionLevel — required vanilla permission (0–4; 0 = everyone)
  • tickets.messageTemplate — text used as the embed description
  • tickets.embedColorHex — embed color (e.g., #5865F2)

• Advanced

  • tickets.inputTimeoutSeconds — session timeout for future multi‑step flows
  • tickets.hideReasonInChat — for future chat‑capture flow (not used in default one‑line command)

• Messages (all server‑side; placeholders are supported where shown)

  • tickets.messages.successSubmitted — shown on success
    • Placeholders: {category}, {reason}
  • tickets.messages.errorInvalidCategory — invalid category
  • tickets.messages.errorMissingReason — reason missing
  • tickets.messages.errorWebhookNotConfigured — webhook missing
  • tickets.messages.errorOnlyPlayers — console/non‑player usage
  • tickets.messages.usageHelp — displayed on bare /ticket
    • Placeholders: {categories} (comma‑separated list)
  • tickets.messages.errorNoCategories — if category list is empty
  • tickets.messages.errorSendFailed — Discord post failed

Placeholders available in tickets.messageTemplate (used inside the Discord embed):

• {player}, {uuid}, {category}, {reason}, {dimension}, {x}, {y}, {z}

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!Discord

FAQ & Tips

• Nothing posts to Discord

  • Ensure tickets.discordWebhookUrl is set and valid
  • Check tickets.enabled = true

• Players can't use /ticket

  • Lower tickets.commandPermissionLevel (0 lets everyone use it)

• I want a different embed look

  • Customize tickets.messageTemplate and tickets.embedColorHex

• My categories have spaces

  • Supported! The command matches the longest configured category at the start of the input

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Project Support & Usage

Hosting: For the best performance, I recommend using BisectHosting linked in the banner.

Modpacks: You are free to include my work in any modpack. Please ensure proper credit is given by providing a link to this project page.