📩 Ancient-StaffSupport

A powerful and modern ticket / staff support system for Minecraft servers, focused on ease of use for players and powerful management tools for staff.

🚀 Features

👤 Player Features

Create support tickets via GUI or commands
Multiple ticket categories & priorities
View active tickets
View archived tickets
Edit ticket message before it is claimed
Clear GUI navigation (Back buttons, pages)
Add additional messages to existing tickets
Unified conversation view (player + staff)
Full multi-language support (NL / EN)

🛠 Staff Features

Central Staff GUI to manage all tickets
Claim / unclaim tickets
Change ticket status:
- OPEN
- IN_PROGRESS
- DONE
- REJECTED
Add staff notes (appended, never overwritten)
Change ticket priority
Archive / unarchive tickets
Permanently delete tickets (archive-only)
View archived tickets
Built-in Staff Statistics GUI
Staff statistics per staff member:
- Claimed tickets
- Closed (DONE)
- Closed (REJECTED)
- Archived
- Unarchived
- Deleted
Staff heads show the actual player skin
Supports LuckPerms prefix (colored)

📊 Staff Statistics GUI

Accessible directly from the Staff GUI.

Hover over a staff member to see:

📌 Claimed tickets
✅ Closed (DONE)
❌ Closed (REJECTED)
📦 Archived
♻️ Unarchived
🗑 Deleted

🧩 Ticket Conversations

💬 Player messages and staff notes are merged into one conversation
🕒 Automatically sorted by date & time
👤 Shows author, rank/prefix, date & time
🎨 Message text is always plain (no color abuse)
📖 Viewable in:
- Chat (paged)
- Written book

🗃 Archive System

Tickets can be archived instead of deleted
Archived tickets:
- Are hidden from normal lists
- Can be reopened later
Only staff with permission can:
- Archive tickets
- Unarchive tickets
- Permanently delete archived tickets
Players can view their own archived tickets

🌍 Language System (IMPORTANT ⚠️)

🚨 IMPORTANT NOTICE

The plugin uses a language system.

If you want English instead of Dutch:

You MUST change the language setting in config.yml

Example:

language: EN

Otherwise, the plugin will default to Dutch (NL).

🧾 Commands

👤 Player Commands

/staffhelp
/staffhelp create
/staffhelp tickets

🛠 Staff Commands

/staffbehandeling
/staffbehandeling reload

➡️ English command aliases are also supported.

🔐 Permissions

👤 Player Permissions

ancientstaffsupport.use
→ Allows players to use /staffhelp

ancientstaffsupport.ticket.create
→ Create support tickets

ancientstaffsupport.ticket.view
→ View own tickets (including archived)

🛠 Staff Permissions

ancientstaffsupport.staff
→ Access staff GUI

ancientstaffsupport.staff.claim
→ Claim tickets

ancientstaffsupport.staff.status
→ Change ticket status (DONE / REJECTED)

ancientstaffsupport.staff.note
→ Add staff notes

ancientstaffsupport.staff.priority
→ Change ticket priority

ancientstaffsupport.staff.archive
→ Archive & unarchive tickets

ancientstaffsupport.staff.archive.delete
→ Permanently delete archived tickets

ancientstaffsupport.staff.stats
→ View Staff Statistics GUI

ancientstaffsupport.admin
→ Full access (recommended for admins)

🔗 Integrations

✅ LuckPerms (prefix support)
✅ PlaceholderAPI
✅ Discord Webhooks (with role tagging support)

⚙️ Configuration

Fully configurable GUI texts
Editable categories & priorities
Language system (NL / EN)
Discord webhook messages
Permissions-based access

🧩 Installation

Place the plugin in your /plugins folder
Restart the server
Configure config.yml
(Optional) Edit language files
Enjoy 🚀

📝 Changelog Summary (v1.5.x)

Unified ticket conversation system
Archive system with restore & delete
Staff statistics GUI
Improved GUI navigation & UX
Multi-message support for players & staff
Fixed language issues & formatting bugs
Cleaner GUIs without duplicate information

❤️ Support

If you encounter issues or have feature requests, feel free to contact the developer.

Happy supporting! 🎉

Ancient-StaffSupport